Data protection is a question of trust, and your trust is important to us.
PROCESSING PERSONAL DATA
Personal data constitutes all statements and information relating to an identified or identifiable person. In addition to contact information such as your name, telephone number, address, e-mail address (or other information you give us as part of an order or participation in a contest or survey, for example), in some circumstances also your IP address, which we log when you visit our site, and other information like the pages you looked at and your reactions to offers displayed on our site are also part of the personal data that we collect.
WHAT SPECIAL CONSIDERATIONS ARE THERE FOR OUR CUSTOMERS?
With their Reliable Solution Services Login, our customers can use the Customer Center to manage products and services, view invoices and itemized statements, and use other Reliable Solution Services online services.
When registering to set up your Reliable Solution Services Login, you can decide whether you want to authenticate the registration via your mobile number, your landline, or through the post.
After registering and signing in with your login information, we are able to link your online usage data (e.g. how you use our Internet sites and services in the Customer Center, or data that you give us via the Internet sites and the Customer Center) with other customer data that we capture and process in conjunction with your usage of our products and services.
We can then use that information to offer services and functions in the Customer Center, for marketing purposes and the evaluation, improvement, and new development of services and features.
Your online usage data is linked with other customer data through the use of Adobe Audience Manager after you have logged out of your online session. You can prevent this by following the link below and changing your settings
If you would like to prevent this information from being compiled while you are logged into Reliable Solution Services, follow the instructions under Section 5 of this privacy statement.
Insofar as our processing of further customer data is subject to the General Data Protection Regulation (GDPR) of the European Union, the privacy statement (EU/EEA) under the following link provides you with information about how we process data, the legal basis for data processing and your rights:
WHAT ARE COOKIES?
On our websites, we use so-called cookies. Cookies are small files that are saved on your computer or mobile device when you visit or use our websites. Cookies save certain settings via your browser as well as data regarding the exchange of information with the site via your browser. When cookies are activated, a cookie ID is assigned that is used to identify your browser and to use the information collected in the cookie.
Most of the cookies we use are temporary and are automatically deleted from your computer or mobile device after your browser session has been ended. We also use permanent cookies too. These remain saved on your computer or mobile device after you end your browser session. Depending on the type of permanent cookies they remain on your computer or device for between one month and 10 years and are then automatically deactivated after the programmed period has expired
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WHICH DATA IS CAPTURED?
Cookies capture usage information such as the date and time of your visit, the name of the site you visited, the IP address of your device and the operating system you use. Cookies provide information such as our sites you visit and which sites you came from before you arrived on our site. Using cookies also helps us keep track of what topics you were researching on our websites sites.
COOKIES FROM THIRD PARTIES
The cookies or similar technologies saved on your computer or mobile device can also come from other companies within the Reliable Solution Services or independent third parties such as advertising partners or Internet service providers.
These cookies help our partner companies to display advertising that is tailored to you as well as to measure its efficacy. Cookies from partner companies also stay on your computer or device for between one month and 10 years and are then automatically deactivated after the programmed period has expired.
Our advertising partners only have access to data based on the cookie ID.
This only includes online usage information such as which of our Internet sites you visited and what content you used.
For registered Reliable Solution Services customers, the online usage information can be linked with information about the use of Reliable Solution Services products and services, and about demographic data such as age, region, and gender, which can, in turn, be used by advertising partners. Our customers have at any time the right to object this use of data by specifying their settings on their Customer Center account or contacting our customer service.
WHICH WEB ANALYSIS AND TRACKING TECHNOLOGIES DO WE USE?
We use Web analysis tools to get information about how people use our sites and Internet offerings. These tools are usually provided by third parties.
Typically, the information for this purpose is captured with cookies and sent to a third-party server. Depending on the provider, these servers are sometimes in other countries.
The transfer of information is done by using shortened IP addresses, which prevents the identification of individual end-user devices. Your IP address is not linked with other data from these third parties. Any onward transfer by third parties will only be based on legal regulations or as part of a data processing service agreement.
We use retargeting technologies on our Internet websites. This lets us appeal to users of our Internet websites with advertising on third-party Internet websites. The advertisements displayed on Internet websites you visit are based cookies in your browser, a cookie ID and an analysis of the previous usage.
If you visit our Internet website from an EZ member country (EU and EFTA member countries with the exception of (Serbia), we only use the following third-party cookies and tracking technologies to identify traffic from the EZ, control the deployment of tools, eliminate errors and optimize our Internet website:
– Adobe Analytics
– Adobe Test & Target
– Google Analytics
If you wish to prevent the use of these tools, you can follow the steps described in the next section.in the next section.
Most Internet browsers automatically accept cookies. With your browser setting, you can tell your browser not to accept cookies or to ask you before a cookie is accepted from a site you are visiting. You can also delete cookies on your computer or mobile device by selecting the corresponding function in your browser.
A list of the technologies used, including information about the providers, the purpose of those technologies, the options for preventing or limiting their use, and other information.
If you decide to reject our cookies or the cookies and tools of one of our partner companies, you may not be able to see certain information on our websites or use some of the functions that are intended to improve your experience.
HOW CAN WE CHANGE THIS STATEMENT?
We reserve the right to change this statement at any time. The version published on our websites is a valid version. By using Reliable Solution Services online services you agree to the currently valid statement.
Last updated in September 2018